Help Center

Frequently Asked Questions

About Macaria

Why do you sell dresses at such nice prices?

How is the Quality of your Dresses?

Do you have any stores that I could try on the dress to see it in person?

Shopping with us

How do I place an order?

Will my dress be exactly the same color as on your website?

When should I order my dress?

What if I am planning on losing weight before my wedding?

What size am I?

What do I do if I’m in between sizes?

Can I make changes to the dresses I like in your store?

Can you make dresses that are not listed in your store?

Will the color be same, if I order bridesmaid dresses in different styles?

Can I order one bridesmaid dress now for trial, and order some more later?

Shipping

What countries or regions do you ship to?

How long is the delivery time?

How much is shipping costs?

I ordered a standard sized dress, not a custom size, why is it taking so long?

Are there any additional fees involved in shipping?

Payments

Which payment methods do you accept?

My payment won't go through!

My Order

Where can I submit measurements for my 'Custom Size' dress?

How can I cancel or make changes to my order after it is placed?

Can I change the size and color for my dresses after payment?

How can I check my order status?

Returns

What is your Return Policy?

What can I do if an item was lost or damaged during shipping?

What can I do if I received an incorrect item?

Can I return it if the dress doesn’t fit me well?

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